/* Customer-facing portal. Mobile-first: bare rules = a ~360px phone. */

.portal { min-height: 100vh; display: flex; flex-direction: column; }
.portal main { flex: 1; }

/* ---- header ------------------------------------------------------------------------ */
.p-head { background: #fff; border-bottom: 1px solid var(--line); position: sticky; top: 0; z-index: 20; }
.p-head .wrap { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 4px 12px; padding-block: 8px; }
.p-brand { flex: 1 1 auto; display: inline-flex; align-items: center; gap: 10px; text-decoration: none; color: var(--text); min-height: 44px; min-width: 0; }
.p-brand:hover { color: var(--text); }
.p-brand b { font-size: 1.1rem; letter-spacing: -.01em; }
.p-brand small { color: var(--muted); font-weight: 500; font-size: .85rem; }
.logo { width: 34px; height: 34px; border-radius: 9px; object-fit: contain; flex: none; }
.logo--mono { display: inline-grid; place-items: center; background: var(--accent); color: var(--on-accent); font-weight: 800; font-size: 1.05rem; }
.lang { display: flex; gap: 2px; flex: none; }
.lang .l-full { display: none; }
.lang .l-short { display: inline; }
.lang a { padding: 8px 9px; border-radius: 8px; font-size: .82rem; font-weight: 600; text-decoration: none; color: var(--muted); min-height: 36px; display: inline-flex; align-items: center; }
.lang a[aria-current] { background: var(--tint); color: var(--ink); }
.lang a:hover { background: var(--line-soft); }
.p-nav { order: 3; width: 100%; display: flex; gap: 4px; margin-inline: -6px; padding-bottom: 2px; }
.p-nav a {
  flex: 1; text-align: center; padding: 9px 6px; border-radius: 10px; font-weight: 600; font-size: .92rem;
  text-decoration: none; color: var(--muted); min-height: 42px; display: flex; align-items: center; justify-content: center;
}
.p-nav a[aria-current] { background: var(--tint); color: var(--ink); }
.p-nav a:hover { background: var(--line-soft); }

/* ---- footer ------------------------------------------------------------------------ */
.p-foot { padding: 28px 0 36px; color: var(--muted); font-size: .88rem; text-align: center; }
.p-foot a { color: var(--muted); }

/* ---- hero -------------------------------------------------------------------------- */
.hero { background: linear-gradient(180deg, var(--tint) 0%, var(--bg) 100%); padding: 36px 0 28px; text-align: center; position: relative; overflow: hidden; }
.hero::before, .hero::after { content: ""; position: absolute; border-radius: 50%; background: var(--accent); opacity: .07; pointer-events: none; }
.hero::before { width: 260px; height: 260px; inset-block-start: -110px; inset-inline-start: -80px; }
.hero::after  { width: 200px; height: 200px; inset-block-end: -90px; inset-inline-end: -60px; }
.hero .wrap { position: relative; }
.hero h1 { font-size: 1.85rem; margin-bottom: 10px; }
.hero p.lead { color: var(--muted); max-width: 34rem; margin: 0 auto 22px; font-size: 1.02rem; }
.search { display: flex; align-items: center; gap: 8px; max-width: 560px; margin: 0 auto 18px; background: #fff; border: 1px solid #cfd4dc; border-radius: 14px; padding: 5px 5px 5px 14px; box-shadow: var(--shadow); }
[dir=rtl] .search { padding: 5px 14px 5px 5px; }
.search:focus-within { border-color: var(--accent); box-shadow: 0 0 0 3px var(--ring); }
.search .ico { color: var(--muted); }
.search input { border: 0; box-shadow: none !important; min-height: 44px; padding: 0 4px; flex: 1; min-width: 0; background: transparent; }
.search input:focus { box-shadow: none; }
.search .btn { min-height: 44px; padding-inline: 16px; border-radius: 10px; }
.cta-row { display: flex; flex-direction: column; gap: 10px; max-width: 360px; margin: 0 auto; }
.cta-row .btn { min-height: 52px; font-size: 1.05rem; }

/* ---- topics ------------------------------------------------------------------------ */
.section { padding: 26px 0 8px; }
.section h2 { font-size: 1.2rem; margin-bottom: 14px; }
.topics { display: grid; gap: 12px; grid-template-columns: 1fr; }
.topic {
  display: flex; gap: 14px; align-items: flex-start; padding: 16px; background: #fff; border: 1px solid var(--line);
  border-radius: var(--r); text-decoration: none; color: var(--text); transition: border-color .15s, transform .15s, box-shadow .15s;
}
.topic:hover { border-color: var(--accent); box-shadow: var(--shadow); color: var(--text); transform: translateY(-1px); }
.topic__ico { width: 42px; height: 42px; border-radius: 12px; background: var(--tint); color: var(--ink); display: grid; place-items: center; flex: none; }
.topic b { display: block; margin-bottom: 2px; }
.topic span { color: var(--muted); font-size: .92rem; }
.note { color: var(--muted); font-size: .92rem; text-align: center; margin: 22px auto 0; max-width: 36rem; }

/* ---- pages ------------------------------------------------------------------------- */
.page { padding-block: 24px; }
.page-narrow { max-width: 680px; margin-inline: auto; }
.page h1 { font-size: 1.6rem; margin-bottom: 6px; }
.page .sub { color: var(--muted); margin-bottom: 20px; }
.form-card { padding: 18px 16px; }
.id-chip { display: inline-flex; align-items: center; gap: 6px; padding: 3px 10px; background: var(--tint); color: var(--ink); border-radius: 8px; font: 700 .9rem ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; direction: ltr; }
.verified { display: flex; align-items: center; gap: 8px; padding: 10px 12px; background: var(--ok-bg); color: var(--ok); border-radius: var(--r-sm); margin-bottom: 16px; font-size: .92rem; font-weight: 550; }
.fine { color: var(--muted); font-size: .85rem; margin-top: 14px; }

.center-card { text-align: center; padding: 30px 18px; }
.center-card .big { width: 64px; height: 64px; border-radius: 50%; background: var(--ok-bg); color: var(--ok); display: grid; place-items: center; margin: 0 auto 16px; }
.center-card .big--warn { background: var(--warn-bg); color: var(--warn); }
.center-card .actions { display: flex; flex-direction: column; gap: 10px; margin-top: 20px; }

/* ---- ticket list ------------------------------------------------------------------- */
.tlist { display: grid; gap: 10px; margin: 0; padding: 0; list-style: none; }
.tl-item { display: block; background: #fff; border: 1px solid var(--line); border-radius: var(--r); padding: 14px 16px; text-decoration: none; color: var(--text); }
.tl-item:hover { border-color: var(--accent); color: var(--text); }
.tl-item__top { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; margin-bottom: 4px; }
.tl-item b { display: block; margin-bottom: 2px; }
.tl-item .meta { color: var(--muted); font-size: .85rem; }
.page-head { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 16px; }

/* ---- thread ------------------------------------------------------------------------ */
.back { display: inline-flex; align-items: center; gap: 6px; color: var(--muted); text-decoration: none; font-size: .92rem; min-height: 40px; }
[dir=rtl] .back .ico { transform: scaleX(-1); }
.t-head { margin: 4px 0 18px; }
.t-head h1 { font-size: 1.45rem; margin: 8px 0 6px; overflow-wrap: anywhere; }
.t-head .meta { color: var(--muted); font-size: .88rem; display: flex; flex-wrap: wrap; gap: 4px 14px; }
.thread { display: grid; gap: 12px; margin-bottom: 20px; }
.msg { background: #fff; border: 1px solid var(--line); border-radius: var(--r); padding: 14px 16px; }
.msg--agent { background: var(--tint); border-color: transparent; border-inline-start: 4px solid var(--accent); }
.msg__head { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.avatar { width: 34px; height: 34px; border-radius: 50%; background: var(--line-soft); color: var(--muted); display: grid; place-items: center; font-weight: 700; flex: none; }
.msg--agent .avatar { background: var(--accent); color: var(--on-accent); }
.msg__who { font-weight: 650; line-height: 1.25; min-width: 0; }
.msg__who small { display: block; color: var(--muted); font-weight: 450; font-size: .8rem; }
.atts { list-style: none; margin: 12px 0 0; padding: 0; display: flex; flex-wrap: wrap; gap: 8px; }
.atts a { display: inline-flex; align-items: center; gap: 6px; padding: 7px 12px; background: #fff; border: 1px solid var(--line); border-radius: 999px; font-size: .88rem; text-decoration: none; min-height: 38px; max-width: 100%; }
.atts a span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 14rem; }
.reply-card { padding: 16px; }
.reply-card h2 { font-size: 1.05rem; margin-bottom: 12px; }
.closed-note { text-align: center; color: var(--muted); padding: 18px; }

/* ---- ≥ 601px ------------------------------------------------------------------------ */
@media (min-width: 601px) {
  .lang .l-full { display: inline; }
  .lang .l-short { display: none; }
  .p-brand { flex: 0 1 auto; }
  .p-head .wrap { flex-wrap: nowrap; padding-block: 10px; }
  .p-nav { order: 0; width: auto; margin: 0 auto 0 28px; flex: 0 1 auto; }
  [dir=rtl] .p-nav { margin: 0 28px 0 auto; }
  .p-nav a { flex: none; padding: 9px 16px; }
  .hero { padding: 56px 0 44px; }
  .hero h1 { font-size: 2.4rem; }
  .cta-row { flex-direction: row; max-width: none; justify-content: center; }
  .cta-row .btn { min-width: 190px; }
  .topics { grid-template-columns: 1fr 1fr; }
  .form-card { padding: 28px 28px; }
  .center-card { padding: 44px 28px; }
  .center-card .big--warn { background: var(--warn-bg); color: var(--warn); }
.center-card .actions { flex-direction: row; justify-content: center; }
  .page { padding-block: 40px 32px; }
  .page h1 { font-size: 2rem; }
  .t-head h1 { font-size: 1.8rem; }
}
@media (min-width: 960px) {
  .topics { grid-template-columns: repeat(3, 1fr); }
}